returns
warranty
shipping

RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are dissatisfied with your purchase, you may return it to us for a refund, store credit, or exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within ten (10) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Items that have been used will have a 15% restocking fee. Shipping is non-refundable.

RETURN PROCESS

To return an item, please email customer service at suzanne@flatwearable.net to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Flatwearable Artisan Jewelry
Attn: Returns
RMA #
14 Michael Rd., West Seneca, NY 14224
United States

Please note you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least two (3) days from receiving your item to process your return or exchange. Depending on your company, refunds may take 1-2 billing cycles to appear on your credit card statement. We will notify you by email when your return has been processed. Used items will have a 15% restocking fee. Shipping is non-refundable.

EXCEPTIONS

For defective or damaged products, don’t hesitate to contact us at the contact details below to arrange a refund or exchange.

Please Note.

The Flatwearable Silverware Bending Press comes with a 30-day money-back guarantee starting from the delivery date. To return the product, you need to get in touch with us to receive a Return Authorization Number (RMA). We do not accept returns after the 30-day window has passed. In cases where we are not at fault, a restocking fee of 15% will be applied to the return. For all other items, please contact us within ten days of receiving your order to obtain an RMA. Refunds will be issued as store credit. Any returns received without an RMA will be declined. Shipping charges are non-refundable. We enforce our return policy strictly. Shipping charges are non-refundable.
Clearance items are FINAL SALE and cannot be returned

QUESTIONS

If you have any questions concerning our return policy, don’t hesitate to get in touch with us at

suzanne@flatwearable.net

Warranty information

Flatwearable Limited Warranty & Customer Support Policy

At Flatwearable Artisan Jewelry, we are committed to quality craftsmanship and fair, transparent customer support. This document outlines our Limited Warranty for products we manufacture, as well as our Replacement & Damage Policy for all tools and supplies we sell, including third-party items we distribute.

Flatwearable Limited Warranty

This Limited Warranty applies only to products manufactured by or exclusively for Flatwearable Artisan Jewelry. It covers defects in materials or workmanship under normal, intended use.

Examples of Covered Products Include (but are not limited to):

All models of the Flatwearable Silverware Bending Presses (arbor press style)
Other tools and components produced in-house or under Flatwearable’s direction

Warranty Periods

All Benders kits
Covered for 1 year from the original date of purchase.
All other Flatwearable-manufactured products:
Covered for 6 months from the original date of purchase.

This warranty applies to the original purchaser and becomes void if the item is resold, transferred, or used outside of its intended design.

Exclusions & Limitations

This Limited Warranty does not cover:

Normal wear and tear (e.g., nylon rollers, forming blocks, padded adhesive strips, Velcro)
Stripped or cross-threaded bolts or holes
Broken magnets
Damage caused by misuse, modification, improper tool pairing (e.g., using an arbor press other than a 1-ton), or an Act of God (fire, flood, etc.)

Flatwearable is not liable for incidental or consequential damages. This Limited Warranty replaces any implied warranty of merchantability or fitness for a particular purpose, except where such disclaimers are prohibited by law.

How to Request Warranty Service

To initiate a claim, please ship the item with a written description of the issue to:

Flatwearable Artisan Jewelry Inc.
14 Michael Rd.
West Seneca, NY 14224

We will inspect your item and contact you within 72 hours of receipt.

If the defect is covered, we will repair or replace the item at no cost and return it within 72 hours.
If the issue is not covered, we will offer to repair it at cost (parts + labor). If declined, we will return the item in its current condition.

Customer Replacement & Damage Policy (Distributed Products)

In addition to our own tools, Flatwearable offers a curated selection of third-party tools and supplies. These distributed items are not covered under our Limited Warranty, but we are still here to support you.

Manufacturer Defects

If a distributed product is found to be defective due to manufacturing error within 30 days of purchase, we will coordinate with the original supplier to provide a repair or replacement at no cost.

Customer-Caused Damage

If damage occurs due to misuse, wear and tear, or accidental breakage, Flatwearable is not responsible for a free replacement. However, we’re happy to assist by:

Offering replacement parts at a reasonable cost (if available), or
Facilitating a replacement order directly with the manufacturer

Special Consideration

We value our customer relationships. In some cases, and at our discretion, we may offer a courtesy replacement or discount as a gesture of goodwill. These are considered on a case-by-case basis.

To request assistance, please email us with: